Help

SHIPPING POLICY

• Time for shipping the order

  Orders placed through the Kitty Su website takes 2 to 3 days to process.

• Time to receive an order

  The delivery time is based on the location of delivery.

• Shipping charges

  Currently we have no shipping charges for delivery in India. Shipping charges is applicable for overseas shipping.

• Status of order

  Kitty Su will send you an email with a tracking number provided by our shipping partner. You can track the status of the order through the shipping partner's website.

• Damaged order

  In case you receiving a damaged order, you can send the same back and inform us through email/phone. You can get in touch with us at kittysu@thelalit.com or call us at +918826613999 to reach our customer service representative.

• Delayed order

  You can track your order on our shipping partner's website using the tracking number provided by us through email.

  You can also email us at kittysu@thelalit.com or call +91 8826613999 to reach our customer service representative.

EXCHANGE/ CANCELLATION & REFUND POLICY

• Incorrect Order:

  In case you have received an incorrect order, please get in touch with us at kittysu@thelalit.com or
  call +91 8826613999. We will assist you to have the order exchanged or the amount refunded.

• Cancelling an Order:

  To cancel an order, write to our customer service representative at kittysu@thelalit.com or
  call +91 882661399. The refund process will only start after the product is received by our team without any damage.

PAYMENT OPTIONS

TICKETS/ ENTRY FEE FOR GIGS

• Cash:

  The guest has the option of paying by cash for the booking either for a single person or a group of people. He / she can do the same on the spot, at the gate on operational night or can walk in any time before the event /operational night, and the pay at the Front Office. The customer needs to carry the receipt provided by the Front Office at the time of arrival.

• Credit Card:

  The guest also has the option of blocking their tickets /booking through credit card. They need to fill up the self attested credit card authorization form and attach a scanned copy of front and back of the card along with it & the booking will be confirmed to the guest without any hassle to walking into the hotel.

• Online Bookings:

  We provide our music lovers the facility to book online through various portals, most trusted being kittysu@thelalit.com & www.bookmyshow.com where all the event details are mentioned along with the guest's name. The customer needs to carry the print out of the ticket along with them & they will be allowed through a separate entry desk into the club.

BOUTIQUE PURCHASES

Choose from the following payment options:

• Credit Card
• Debit Card
• Net Banking

In case, you face any problem while making payment, please get in touch with our customer service representative at kittysu@thelalit.com or call +91882661399.